Refund policy
Last updated
Short version: you are never charged for a business you have no way to contact — no phone, no email, no website means those credits come back on their own, and so do duplicates. Beyond that, purchased credits are final and unspent balances are not refundable.
All purchases are final
Credit purchases on DataFacilitator are non-refundable — you can't request cash back, store credit, or any other reversal for a purchase itself. This includes partially used balances and credits that haven't been spent at all.
Loaded credits don't come back
This applies in full to unused credits specifically. For example: if you load €1,000 and only use €500 of it, the remaining €500 is not refundable — not as cash, not as store credit, not in any other form. Once credits are purchased they stay on your account to spend whenever you like, but they can't be converted back.
Two automatic exceptions
First: if a result doesn't come with at least a phone number, email, or website — even if it has a business name and nothing else — the credits charged for it are refunded automatically, since a bare name alone was never a usable lead. Second: if the same business turns up twice in one search, the duplicate is removed and its credits are refunded too — you are charged once for one business, not once for each time we found it. Neither is something you request; both happen on their own as part of every search. Together they are the only cases credits are ever returned.
Why we do it this way
Treating every purchase as final keeps pricing simple and avoids disputes over how many credits were “really” used or worth reversing. It's also part of how we can offer volume discounts (see Pricing) without needing to claw anything back later.
Start small, scale up once you're sure
Because purchases are final, the smart move is to start with a small amount, run a real search, and judge the data for yourself. Once you're confident it fits what you need, move up to larger purchases — the volume discounts mean you lose nothing by waiting until you're convinced.
DataFacilitator is a trading name of Master Facilitator BV, registered in the Netherlands.
Master Facilitator BV · KvK 78023106 · VAT NL861236038B01