Frequently asked questions
Data
What exactly is DataFacilitator?
DataFacilitator is a self-service platform for B2B contact data. Each search collects businesses from public listings and, when website visits are on, reads each business's own website for contact details. You buy credits, start a search, and it runs on its own, with no manual requests and no sales rep.
What data do I get?
Each business comes with what its listing carries: name, address, phone number, website and categories. With website visits on, we add what its own website publishes: an email address, a second phone number, VAT and Chamber of Commerce numbers, and links to Facebook, LinkedIn, X, Instagram and YouTube. Not every field exists for every business.
How is this different from a ready-made list?
Each search is collected fresh from public listings, and with website visits on, each business's own website is read for contact details. Within a search, two listings are merged only when two details match, such as the same name and phone number, or the same domain and street address, and the duplicate's credits are refunded. One matching detail alone never merges two businesses, so two branches of a chain stay two rows.
What if some leads aren't reachable?
Contact details can go out of date after a search. You get what was published when the search ran.
Pricing and credits
What's the pricing structure?
€1 buys 100 credits and one business costs 4 credits, about €0.04. Top-ups start at €5, and larger top-ups add bonus credits; the current tiers are on the Pricing page. Prices exclude VAT and there is no subscription. Credits are charged as each business is found, not as a lump sum up front.
Is there a minimum number of businesses I have to request?
There is no minimum search size and no target count; the smallest top-up is €5. Each search runs until it has covered every city you listed, reached the limit you set, or used up your credits.
Do I pay upfront?
You buy credits via Stripe whenever you like, then spend them as searches run — 4 credits are deducted the moment each business is found. There's no separate per-search deposit or balance-due step, just a positive balance to get started.
What happens if a result turns out to be empty or unusable?
With website visits on (the default), a result with no phone number, no email and no website is removed and its credits are refunded automatically, even if it has a name. With visits off, the choice you made on the search form decides what is kept and charged.
Can I get a refund on credits I've bought?
No. Credit purchases are final, including unused credits. Credits come back only through the three automatic exceptions in our refund policy. First, a result that lacks what you pay for: with website visits on (the default), a result with no phone, email or website; with them off, a result without what you chose on the search form. Second, a duplicate listing within one search. Third, a search that fails with nothing to download. Start small, and buy more once the data suits you.
If I delete a search, do I pay again for those businesses later?
No. Your account keeps a receipt for every listing you paid for, and a later search that finds the same listing collects it again at no charge. The receipt holds one identifier per listing, never a phone number or an email address. A refunded result has no receipt, so a later search can charge it, and so can a different listing of the same business.
Searches and files
How do I run a search?
Sign up, buy credits, then fill in an industry, a country, and one or more cities (one per line). Submit it and the job runs automatically, searching every city you listed and combining the results into a single job — no manual steps on your end.
How long does a search take?
It depends on how many cities you search, how many businesses turn up and how many websites are visited. The search's page shows live progress, duration and speed while it runs.
Can I pause a search and continue later?
Yes. Press Stop collecting on a running search: it stops looking for new businesses, finishes the ones already found and keeps everything. Resume carries on from where it stopped.
What formats do I get my results in?
Every completed job gives you both a CSV and an Excel (.xlsx) file, ready to import into your CRM or outreach tool. The ready-made files are deleted 48 hours after a search finishes, but your results themselves are kept — the search's page rebuilds the same file from them whenever you want, at no charge. You never need to re-run a search just to get your data back.
How do I get help or ask a question?
Use the contact form, which reaches a real person by email, or message us on WhatsApp. No account is needed for either. The help assistant on our pages can also answer common questions.
My download link disappeared after 48 hours. Did I lose my results?
No. Only the ready-made CSV and XLSX files are deleted after 48 hours — your results themselves are kept. The search's own page rebuilds the same file from them whenever you want, free, and a moment slower than the original download. You never need to re-run a search just to get your data back, and nothing you paid for expires.
Privacy
Is the data GDPR-compliant?
We only collect information businesses have already published about themselves — public listings, and whatever is on their own website. For most results that is company information rather than information about a person. Not for all of them: a sole trader is a real individual, and data protection law treats a name or a direct mobile as personal data even when it is public. Our collection is lawful, and what you do next is your responsibility — before you contact anyone you need your own lawful basis (usually legitimate interest for B2B outreach), you must say where you got the details, and you must honour any request to stop. Our privacy policy sets all of this out in full.
Still have a question?
A real person answers, by email or WhatsApp.